Great People but Poor Training and Inadequate Resources/Support - Sr. Implementation Consultant ADP Employee Review

3.0
Feb 17, 2024
Recommend
CEO approval
Business Outlook

Pros

People are great, remote work options, management means well and tries to offer support.

Cons

First and foremost, training has been severely lacking for a few years. You get minimal training watching videos or recordings. It's a "fend for yourself" culture of trying to get up to speed while attempting to offer a satisfactory level of service to clients. There is also a poor time off structure (not as many Holidays or PTO as other comparable companies). Not to mention, often times employees don't feel able to take time off for any length of time due to being overloaded with work and extra challenging deadlines that need to be met on multiple projects. Management tries to help but often seem to have their hands tied with regard to assisting with arranging desperately needed training and adequate resources.

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ADP Response
2y
Thank you for providing your insight into your experience working for ADP. We appreciate your feedback and we encourage you to reach out to your leaders or site HR team and discuss the details so that we may address them and make sure they receive the right attention and action.

Explore other reviews about ADP

5.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Great communication in management and teams

Cons

The pay is a little low for work

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ADP Response
1mo
Thank you for the great rating and for sharing your ADP experience with us on Glassdoor!
2.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

- Established company with a long history and relatively stable business operations. - Provides a sense of job stability compared to many organizations navigating rapid changes in the current AI-driven market. - Lower risk of frequent restructuring or large-scale layoffs than many high-growth technology companies. - Opportunity to work with experienced employees who have deep institutional and domain knowledge. - Predictable work environment that may appeal to individuals seeking long-term stability over rapid change. - Strong choice for professionals who value job security and a steady career path in an uncertain economic climate.

Cons

- Documentation is limited or rusted, and many operational processes lack clear runbooks or standardized procedures, making onboarding and troubleshooting more difficult than necessary. - If you're coming from a modern, fast-paced engineering environment, the organization may feel behind current industry practices and tooling. - Internal politics can sometimes outweigh technical merit or execution. - There are teams with very long-tenured employees where change and innovation can be difficult to drive. - Decision-making often involves multiple layers of approval, resulting in significant bureaucracy and slower execution. - Processes can move slowly, and collaboration is not always transparent across teams, leading to inefficiencies and occasional confusion around ownership. - In some areas, roles, responsibilities, and operational processes are not clearly defined, creating unnecessary chaos and inconsistent ways of working. - Engineering standards and best practices vary considerably between teams, making cross-team collaboration challenging. - Organizational change tends to happen slowly, which can be frustrating for employees who are focused on modernization, automation, and continuous improvement.

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ADP Response
2w
Thank you for sharing your insights on your contractor experience at ADP. We value your feedback.
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