Lay offs - SaaS Operations Specialist ADP Employee Review

2.0
Oct 30, 2024
Recommend
CEO approval
Business Outlook

Pros

Hybrid and decent health benefits

Cons

Insist on working in office after getting and office in one of the highest priced areas of the city. They then continued to add in new processes that not only reduced workload for employees but also consistently cost them customers and then laid off employees with a callous meeting camouflaged as a 1:1 but give management massive pay bumps. I guess lay offs don't matter when your pockets are still overflowing. The company then tried to short the severance package and did not respond until warned that you would reach out to a lawyer. They then added to insult by sending a $10 check months later for unpaid OT. The culture in the office is incredibly toxic, they have staff members who have been repeatedly reported to HR for bullying to the point certain employees will not work in office.

Explore other reviews about ADP

5.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Great communication in management and teams

Cons

The pay is a little low for work

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ADP Response
1mo
Thank you for the great rating and for sharing your ADP experience with us on Glassdoor!
2.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

- Established company with a long history and relatively stable business operations. - Provides a sense of job stability compared to many organizations navigating rapid changes in the current AI-driven market. - Lower risk of frequent restructuring or large-scale layoffs than many high-growth technology companies. - Opportunity to work with experienced employees who have deep institutional and domain knowledge. - Predictable work environment that may appeal to individuals seeking long-term stability over rapid change. - Strong choice for professionals who value job security and a steady career path in an uncertain economic climate.

Cons

- Documentation is limited or rusted, and many operational processes lack clear runbooks or standardized procedures, making onboarding and troubleshooting more difficult than necessary. - If you're coming from a modern, fast-paced engineering environment, the organization may feel behind current industry practices and tooling. - Internal politics can sometimes outweigh technical merit or execution. - There are teams with very long-tenured employees where change and innovation can be difficult to drive. - Decision-making often involves multiple layers of approval, resulting in significant bureaucracy and slower execution. - Processes can move slowly, and collaboration is not always transparent across teams, leading to inefficiencies and occasional confusion around ownership. - In some areas, roles, responsibilities, and operational processes are not clearly defined, creating unnecessary chaos and inconsistent ways of working. - Engineering standards and best practices vary considerably between teams, making cross-team collaboration challenging. - Organizational change tends to happen slowly, which can be frustrating for employees who are focused on modernization, automation, and continuous improvement.

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ADP Response
2w
Thank you for sharing your insights on your contractor experience at ADP. We value your feedback.
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