Pros
1. Pay is pretty good for an entry-level position 2. Hybrid-work environment 3. Most managers are very supportive and willing to help out 4. Decent benefits 5. Work-from-home equipment provided 6. Interesting work culture
Cons
1. Payroll sucks...it just sucks (unless you REALLY love numbers and tax laws). 2. Initial training is lacking in substance and doesn't really prepare you for the true nature of the job. 3. Dealing with MANY clients who are unhappy due to incompetent Account Managers (see point #2). 4. Position can often feel like a glorified Customer Service Representative role. 5. New Account Managers often expected to juggle 40 or more clients at a time. 6. Work feels rather chaotic due to having to juggle: a) Angry client emails b) Taking incoming calls from upset clients c) Numerous "pings/messages/emails" from coworkers who are dealing with your upset clients and/or want to put the work back onto you d) Working with other departments can be quite frustrating (see point c) d) Working through client service request tickets that you have little training on how to handle let alone the right knowledge e) Expected to be constantly "on" and waiting for inbound calls f) Dealing with not only your own upset clients, but other Account Managers' clients (hint: they're probably upset in some way too) g) Schedule and attend both internal and external client meetings (who are probably upset by the way) can ALL make the job feel overwhelming.
