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AGS - American Gaming Systems

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AGS - American Gaming Systems reviews

Decent company TERRIBLE management - Customer Service Representative AGS - American Gaming Systems Employee Review

3.0
Nov 10, 2020
Customer service representative
Recommend
CEO approval
Business Outlook

Pros

Laidback culture, sometimes provided food, decent pay

Cons

Management was unbelievably incompetent. I worked there for a year and saw almost every department lose a lot of people. I'm not sure what criteria they look for in management but they need to hire better people for leadership positions

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AGS - American Gaming Systems Response
5y
Thank you for taking the time to share your feedback. We’re very sorry to hear this about your experience at AGS. Regarding your comments about our employee turnover, our voluntary employee turnover in 2019 was 9.6%, which is far below the U.S. average of 16%. Your comments about how we treat staff are surprising and disappointing; we take pride in having a strong employee culture in which we communicate openly, honestly, and frequently with our employees and treat everyone on the team with respect. If this was not your experience, we are very sorry. We wish you all the best in your future endeavors.

Explore other reviews about AGS - American Gaming Systems

5.0
Jul 14, 2026
Software engineer
Recommend
CEO approval
Business Outlook

Pros

-Wonderful coworkers and culture, very friendly and welcoming, as well as passionate and hard-working -The best training of my career, thorough and patient -Managers listen, gather information, and make decisions that help the whole team -Office and facilities are nice

Cons

-Communication between large teams (including admins) is lacking, which causes inefficiencies

5.0
Jul 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Everything from the people to the culture is amazing! Just a great place to work at - best in my 35+ years in IT.

Cons

There are distinct groups within the company that are each doing their own thing...but even this is a great opportunity to help build enterprise standards.

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