Review of AIG Senior Claims Adjuster - Senior Claims Adjuster AIG Employee Review

3.0
Feb 19, 2010
Recommend
CEO approval
Business Outlook

Pros

Great position if you already have experience, lots of freedom to handle claims how you would like to, Great salary if you are joining the company if you have experience, More than just the standard 5% max raise, You can easily get a 10% raise, Good comprehensive benefits package, There is a standard 2 week vacation allowance, but if you get more if you can show your previous employee gave 2 weeks,

Cons

Little room for advancement if you start in a trainee because there is a formal criteria for advancement, such as a mninimum number of Bi settlement. A regular claims adjuster only keeps claims for the first 60 days which is not enough time to settle BI claims, In the entry level position you are on an ABC phone line and have to answer your phone no matter what, Many entry level adjusters have to do their own estimates, If a claim is open more than 60 days and not settled, you are required to close down the reserves, even though you still have to actively work the file--this results in an underestimate of the claims you actually have, When you finally do have to make a payment, you have to reopen the reserves and issue the payment. The goal is to get a 110% claim closure rate, but this is only achieveable on paper when you randomly close claims. This does not make business sense

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5.0
Feb 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits, good people in New York

Cons

Management out of touch with reality

3.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

AIG pays well. Pretty good benefits package & bonus structure.

Cons

The work is wild at AIG! Also, there are ALOT of people at AIG so, everybody has to weigh in on everything you do...keeping you bottlenecked in your work flow. AIG is not the place for a brand new, entry level adjuster breaking into the commercial space and they pretty much only hire experienced people HOWEVER, it does not matter-management will not trust your experience therefore, there is little to no autonomy! You will find yourself touching the same thing 3 or 4 times because your always waiting on permission or someone else's opinion on something, etc. You got to get permission to send for conflict check, got to get an opinion to answer a demand, a tender, an ROR ltr. .. they pounce on defense counsel's hourly rate to be cheap with them which makes them work w/less efficiency...dragging the claim out so they can get their billable hours. You will work your fingers to the bone for that good pay & you will be frustrated and exhausted, ALL THE TIME!...The environment is pretty stuffy w/a very high stress level, (especially with long time AIG employees who definitely drink the "kool-aid" and think they are hot stuff). They will keep you in dumb meetings on your claims all the time presenting your claims with everyone scared to make a decision plus, they never want to pay the claims, they are cheap as hell. They will make you have to scramble at a mediation to get more money even though you told them what you needed when they forced you to present the same claim to 3 different people before the mediation date. To me, management are glorified overseers who still handles the claim...they just tell you what to do or, they come behind you and second guess everything. And, they are trying to enforce 3 days in-office a week (which is hell for ATL traffic) plus, it's crowded on the elevator (which seems to get stuck more often than what I am comfortable with) and trying to find a desk when everyone decides to come in at the same time. It's a good temporary move....if you need the advanced commercial experience and/or want to reset your pay...stay for 1-2 yrs then, go somewhere else with work from home and a little more professional autonomy.

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