Pros
Above average benefits. Large amount of PTO. Most members of the team are well-meaning and legitimately care about the success of the company before they burn out. Despite the horrendous morale and management, the actual work of utilization review is interesting and forces you to critically think. I enjoyed being able to mentor people and watch them grow.
Cons
Dysfunctional management from the front line to the top of the organization (including the parent organization, Anthem), to the point where Office Space appears to have been used as an instruction manual. There are a minority of well-meaning managers, but they tend to be too overworked, inexperienced, or simply afraid for their own employment to advocate effectively for their teams. The rest are actively toxic; their behaviors include promoting their friends, gossiping and badmouthing their direct reports behind their backs, and letting leads take the fall for the bad decisions that management makes. Senior management are masters of deflection/gaslighting and love to market decisions like not providing utensils for employees as being "green." A stated policy is that leadership should "put on a united front," which is code for two things: (1) leads need to shut up and unquestioningly do whatever management orders them to do, and (2) all members of leadership should always explain away and minimize the bad decisions of other leaders. A Kafkaesque attendance policy that no one thinks is a good idea, yet no one seems to be in any rush to change. Moreover, a number of other Kafkaesque policies that no one thinks are good ideas, yet no one seems to be in any rush to change. INCREDIBLY siloed. Clinical team members (outside of management) never have discussions with IT; RNs never have discussions with doctors/medical directors. AIM employees (outside of management) never have discussions with Anthem employees.
