Sad, but truthful review ! - Account Executive AIR MILES Employee Review

1.0
Sep 11, 2019
Recommend
CEO approval
Business Outlook

Pros

Modern office with an internal coffee shop, ping pong tables & massage therapy, if you’re into that sort of thing.

Cons

-Salaries are not competitive -Company is reactive, not proactive -Resources are too scarce and associates are overworked with current work volumes, leading to a poor work-life balance -Reorg decisions aren’t made strategically or logically with the impact of these decisions often appearing as afterthoughts -Management does nothing to address the issues/concerns of its associates -Work from home policy is inconsistent with some associates being given one day a week and others twice a month -Org is too clicky with promotions or higher salaries/bonuses going to managements favourite associates instead of those with tenure/experience/proven track records -Poor transparency and communication from upper management -Management asks its associates to add good reviews on this site in an effort to combat the negative/more truthful ones

Explore other reviews about AIR MILES

5.0
Jan 25, 2023
Recommend
CEO approval
Business Outlook

Pros

Good benefits Great co-workers Fully remote Lots of fun employee events - got to meet a lot of cool folks at the company through it

Cons

Lots of different roles within the chain of command so different objectives are being passed down Sometimes hard to feel if you're making a difference

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AIR MILES Response
3y
Thank you for the positive feedback. Our Associates are at the heart of our strong company culture and are truly what makes AIR MILES such a great place to work! We are glad to hear that you enjoyed the benefits and events offered to our Associates, as well as our remote-first working model. We appreciate your perspective on feeling as though your work makes a difference. We strongly believe that our people are our greatest asset and that the work done at all levels of the organization contributes to our success as a business. During our January Business Update, our Executive team shared our Strategic Imperatives for 2023 and the ways we will continue to scale as an organization to help Associates under the "big picture" and where their role fits in. We also recently introduced a new Goal Setting process to better align with our quarterly planning process, and to encourage more regular conversations about goals between Leaders and Associates. For Associates with questions regarding the impact of their role, we encourage you to speak to your leader or Manager Once Removed for guidance. Thanks again for your feedback, and all the best. Dimitri Benak - VP, People and Culture
1.0
Jun 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Making people write reviews to

Cons

And Review things just to

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