Travel Sales - Bilingual Travel Sales AIR MILES Employee Review

3.0
Mar 18, 2014
Recommend
CEO approval
Business Outlook

Pros

- 5000 Airmiles every year and each 5th year of employment awarded 20,000 Airmiles. - Perks within the Travel Industry - RRSP company matches up to 3%.

Cons

They hardly have any Bilingual agents and being Bilingual its very difficult to get time off..which becomes very stressful!! Also French customers wait long time to get through and as a result give poor scores for customer service survey and this is not fair to the agent. Travel agents have no say...they must do as they say, and there is change all the time... must follow or your out the door...You are being watched all the time even working from home....what time you go to the washroom, eat, everything is programmed and timed.....You can not be a minute late.....Use to be a great company but the management is very bad. I heard even managers or supervisor are afraid to talk.... They are now moving from downtown Toronto to Mississauga which can be difficult if you don't drive!!

Explore other reviews about AIR MILES

5.0
Jan 25, 2023
Recommend
CEO approval
Business Outlook

Pros

Good benefits Great co-workers Fully remote Lots of fun employee events - got to meet a lot of cool folks at the company through it

Cons

Lots of different roles within the chain of command so different objectives are being passed down Sometimes hard to feel if you're making a difference

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AIR MILES Response
3y
Thank you for the positive feedback. Our Associates are at the heart of our strong company culture and are truly what makes AIR MILES such a great place to work! We are glad to hear that you enjoyed the benefits and events offered to our Associates, as well as our remote-first working model. We appreciate your perspective on feeling as though your work makes a difference. We strongly believe that our people are our greatest asset and that the work done at all levels of the organization contributes to our success as a business. During our January Business Update, our Executive team shared our Strategic Imperatives for 2023 and the ways we will continue to scale as an organization to help Associates under the "big picture" and where their role fits in. We also recently introduced a new Goal Setting process to better align with our quarterly planning process, and to encourage more regular conversations about goals between Leaders and Associates. For Associates with questions regarding the impact of their role, we encourage you to speak to your leader or Manager Once Removed for guidance. Thanks again for your feedback, and all the best. Dimitri Benak - VP, People and Culture
1.0
Jun 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Making people write reviews to

Cons

And Review things just to

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