Day to day work - Customer Service Representative AIR MILES Employee Review

Hello, Thank you for your review and for your contribution to AIR MILES over the years. It is wonderful to hear that you were with the organization for 20 years! During your time at AIR MILES, I am glad you felt supported with the pay and benefits you were provided.   The AIR MILES Reward Program has changed over the years, and the Customer Care team has been on the frontline of that change, with evolving systems and shifting policies to equip our Program for the future.   We are always looking for opportunities to make improvements to our Program and our culture. With the Customer Care team, we’ve created lanes for two-way dialogue and encouraged participation in sharing sessions with direct Managers and Senior Leaders. We have a group called Culture Ambassadors, who often act as a sounding board for frontline agents and represent the department at various corporate meetings. The weekly team Huddles keep our Ambassadors informed of industry news and business updates, with one of them a month focused on Mental Health. Also, we’ve created a podcast, which is posted in Slack, from the Customer Care VP to share her insights on wins and changes driven by Associate feedback – often reminding her team that – ‘your voice and your influence drive meaningful change.’  I’m proud that our Customer Care team is an award-winning group of Associates, taking home awards for, leadership, Associate innovation, and Contact Centre excellence. We are truly grateful for the time you spent here as a Customer Care Ambassador for the AIR MILES Reward Program, hopefully you feel heard in this response, and please know that I wish you all the best on your future endeavours. Thank you, Dimitri Benak, VP of People and Culture