Pros
The people! AJ is still a pretty small company, despite its growth over the past couple years, so it's very homey and friendly. AJ hires really well, so every office feels very welcoming and easy. The supervision is regular--at least once a week I'll meet with my team leader one on one in addition to quarterly team and regional meetings. And team leaders (or at least mine) are very responsive and helpful. I once woke up without my voice, and the regional director helped me at 7am (or some awful hour) to contact my students and arrange for substitutes. The leadership has also been immensely helpful navigating stressful parent communication, which is often the scariest/most anxiety-inducing part of tutoring. AJ listens to its employees! Both in meeting and on surveys, it takes its employees'opunions very seriously. The yearly survey produces positive changes in response to employee complaints and requests. For example, the late cancellation policy refined to be more clear cut so that tutors could confidently charge for their time, with the knowledge that the company would back them up. Also, they're very good about feeding you and ensuring a comfortable work environment. And you have near complete control over your own schedule, so you can build it however you want. Fantastic flexibility!
Cons
When I started 2.5 years ago, the resources and mentorship were a little scarce. I spent A LOT of my own time reviewing content and prepping material to be confident in session. I didn't claim the time because AJ pressed us not to spend a lot of time prepping, so I felt embarrassed to log my time. Once I'd spent six months to a year tutoring, my confidence increased, so I didn't need to prep as much anyway. Last year, a lot of the academic departments went through leadership changes, increased in size, and revamped material development, so the support got better. It felt like AJ was going through some growing pains my first year there, and now it's considerably larger with a more developed and clear support structure for tutors. That said, AJ still wants its tutors to spend as little time prepping as possible but still expects them to be prepared for sessions (that's a point on which we're reviewed) which can feel stressful and unfair. Additionally, I teach Latin, seemingly a niche subject but pretty in demand for the area in which I tutored. I often had to stretch my schedule to accommodate students, since there are so few Latin tutors spread out among the Bay Area. But AJ didn't see the point in hiring an extra Latin tutor until I left. All of this said, my experience was very positive--the above experiences were more minor annoyances than significant cons. And AJ continues to improve to accommodate its employees' feedback.