There is little to no room for growth or pay increases (tutors are except from this aspect).
They under pay, under appreciate and outright mistreat many of their "support" staff. Tutors walk on water, but anyone else is held to an unachievable high standard. If you ever go above and beyond, work extremely hard to meet a specific deadline, or work yourself into a frenzy to get something done, it will be your new standard base line performance and anything else is subpar.
Management does not take the time to think through what they say or what they do it. In once instance, management ordered all offices to take down an LGBTQ+ rainbow AJ logo from each and every office. They did not take the time to think through how this would effect no only their employees, but also students, parents and community members who may have seen this as a sign that they were accepted in this space. After an uproar, they offered a lackluster apology about how they had not through it through enough (this was after many employees told them that they no longer felt safe at their place of employment).
In the wake of COVID, numerous "support" staff were furloughed and eventually laid off. However, no one in the company was officially notified of this change. To this day, they have not told the Office Directors that their own Office Managers and an HR employee were let go.
For your own mental health, avoid this place.