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      AKUITY reviews

      High Neuroticism in the Call Center - Anonymous employee AKUITY Employee Review

      1.0
      Jun 30, 2021
      Anonymous intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lots of learning on the technical support side. Praised for good work.

      Cons

      I concur with the previous review on a "manager who swears and flips out on you". There is definitely something off kilter with this place. Lack of accountability and inappropriate workplace behavior was unchecked by anyone other than those immediately involved. Was blamed for some things that weren't my fault. Was humiliated in front of the office (and on the ticket system to a customer). Was intimidated and spoken down to.

      Explore other reviews about AKUITY

      5.0
      Dec 18, 2020
      Help desk technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Learned a lot, great group of technicians and engineers

      Cons

      Work can be difficulty most of the time.

      3.0
      Aug 3, 2016
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Plenty of skilled Engineers - Team environment is strong - Exposed to a lot of technology

      Cons

      - Lack of training for newer techs - Lack of cross training with higher level engineers for more seasoned techs - Career Progression - Raises are not standardized and reviews are sporadically scheduled

      3
      avatar
      AKUITY Response
      9y
      Thank you for sharing your experiences. I think training and performance management are areas we have worked on but definitely can continue to improve.
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