Money Over Patient Care - EMT-B AMR Employee Review

3.0
Jun 22, 2017
Recommend
CEO approval
Business Outlook

Pros

Great co-workers who, for the most part, care about the communities they serve.

Cons

Everything is focused on the bottom dollar. They care very little about patient care, quality assurance, training and education, or keeping up with newest protocols/standards. Medics were lucky to have the baseline medicines required to be in the field or even a working monitor. For about 5-6 years, crews were sent on the streets without a radio, which was a huge personnel safety concern. Lastly, there was little-to-no community outreach or education programs. Instead of hiring staff to hang out at the hospitals and watch crews/pick-up transfers, send them to the communities to educate people about EMS, 9-1-1 use, etc.

Explore other reviews about AMR

5.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Career growth opportunities, supportive coworkers, opportunities to learn and develop, ability to advance if you stay engaged and work hard

Cons

Healthcare/EMS can be demanding, long hours at times, stressful days, and workload can be heavy depending on staffing and operations. These things aren’t specific to AMR, that’s our industry in general.

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AMR Response
1mo
Thank you for the 5‑star review! We’re glad to hear you’ve found strong growth opportunities, supportive coworkers, and room to develop. We also recognize the challenges that come with the demands of EMS, and we appreciate your commitment through it all. Your advice on continued investment and open communication is valued and will be shared.
5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

AMR San Mateo is making huge strides in changing the Old Boy culture of EMS. The operation is collaborative, cares for its employees, and acts with accountability.

Cons

Although it's much better than it was, AMR San Mateo still deals with staffing issues, primarily for medics, and forced mandation is still in play.

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AMR Response
1d
Thanks so much for the 5-star review—we appreciate you sharing your experience and long-term perspective, and it’s great to hear the positive impact of recent changes in culture and leadership. We also value your feedback on staffing and scheduling, and we’ll share your comments with leadership in the spirit of continuous improvement.
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