Pros
There is adequate training for the role. I am failing to find any other pros.
Cons
Ownership is very behind on current times. The role of a loan Quality reviewer required no interaction with customers but they refused to let us work from home - I wrecked my vehicle driving into work in bad weather one day only to find my manager (not supervisor) was working from home that day. I was also sent to HR for being late - very rarely was it even 10 minutes. I was 7 minutes late and it was too much for management to handle (although they had the choice to use their discretion for the attendance policy). I had medical issues I was dealing with and I was forced to fill out ADA paperwork so they could accommodate me being 7 minutes late. The arrangement was completely unhelpful as my medical issues were not something I could schedule to happen at certain times. I was also chastised about being on my phone when plenty of other coworkers were constantly on their phones - even having full personal conversations on their cell phones. When I brought this point up I was told I needed to worry about myself. This is not an environment conducive to growth and there were some incredibly cruel coworkers that made work life difficult. Also the pay. How could I forget about the pay ?? I was only making $20/hr. It has been almost a year since I have left and looking at the job postings I see the owners are still being incredibly greedy with their profits. They are taking advantage of most of their employees with their pay ranges/salaries. They absolutely do not care about their employees. Im sure the turnover is reflecting that fact.