Run don’t Walk. - Customer Service Representative (CSR) ASM Employee Review

ASM is not for everyone. And I do not mean it in either positive or negative way. It is just the way it is. We believe in the semiconductor business outlook fueled by AI demand. We believe in keeping the talent density to drive progress. We believe in hard work and at times you have to go above and beyond. We believe in excellence. And we are fanatic about it. And this is what I have seen during my long tenure here. I have seen great progress where ASM breaks through silos and as one cohesive team working together to deliver for our customers. And this progress will not happen with small and incremental changes. It requires bold transformation driven by our C-level leaders. And with every transformation there are challenges and there are opportunities, there are supporters and there are those who would like to keep status quo. I have seen great opportunities given to people who believe in our cause and deserve it. I am not saying that we did all the right things. I believe we made many good decisions, and we did make mistakes as a human does. But without change there is no progress and without progress there is no success. And we respect those who decides to join and stay with us in this transformation journey as we respect those who decide that this is not their usual cup of tea and withdraw. This is us. This is ASM as I know it. And I am enjoying every single bit of it.

For sure there are things to improve.

None. This was the worst place I’ve EVER worked.

Zero work life balance. Good luck finding time to take your PTO. Colleagues go out on medical leave and never come back. You will be over worked and unappreciated, if not downright disrespected. You’ll be forced to take meetings with Europe and Asia in the middle of the night. You will suffer in silence along with your colleagues. This was an incredibly traumatizing experience. People strategy for the US is nonexistent aside from a forced distribution, ignoring employee satisfaction surveys and paying a marketing agency to respond to the endless negative Glassdoor reviews. CEO and CHRO treat employees like servants. They see everyone as expendable and have created a hostile and toxic environment.