1.0
Jul 4, 2011
Anonymous employee
Current employee
Recommend
CEO approval
Business Outlook
Pros
Unionized - guaranteed annual raise Medical Insurance - Dental, vision, others also available Above average wages for that area Pension plan, 401k, discounted wireless service
Cons
Metrics imposed are unreasonable. Performance evaluated on things you have no control over. Additional duties regularly added but no extra time allotted to do them Center converted to sales with established requirements. No option/warning to apply elsewhere if not interested in sales position. Dress codes established, then not enforced. Consistently cleaning up someone elses mess for callers. Whole system set up for employee failure. Damned if you do, damned if you don't. Attendance policy unreasonable, very difficult to get unplanned time off.