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      AT&T

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      AT&T reviews

      Before SBC took over.. - Second Line Management AT&T Employee Review

      2.0
      Dec 28, 2008
      Second line management
      Recommend
      CEO approval
      Business Outlook

      Pros

      An international company which has dedicated and customer focused employees which tried to make the company work despite the flawed senior management.

      Cons

      * The "quarterly contract extensions": the quarterly knee jerk reaction to missed numbers by culling the herd. I understand the need to cut costs when needed but have a plan and a vision so that management make guided decisions where to cut cost and if needed staff. It makes it also possible to explain to people why they have been let go instead of being a percentage. * Simplistic and metrics driven view of the world: one of the former SVP referred to Europe as a whole as "just another state" which completely ignored the fact that AT&T is not a well known mass market incumbent but a the expensive premium brand and customers expect something more than a call center and customer number.. * forced distributions

      Explore other reviews about AT&T

      5.0
      Nov 5, 2025
      Retail sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay for the role and benefits

      Cons

      Overtime may be weary at times

      5.0
      Sep 23, 2014
      Retail sales consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

      Cons

      The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

      319
      avatar
      AT&T Response
      11y
      We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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