Pros
Management is supportive of staff. They encourage us to balance our personal lives and our work lives. They seem to acknowledge that we are people first and employees second. Our staff members know we have to be present and focused when we are at work, but we also know that our managers back us up when they say something or tell us they are going to work on a problem. The pay rate is better than my previous job in management when including commissions or bonuses. The benefits package is excellent especially for the union jobs. For my family I pay next to nothing for a top notch benefits package.
Cons
The company has been merging with other companies. This means the merging of computer systems, telephone call centers, employees and other types of resources. It also means that some employees came from different companies and have a different natural way of doing certain procedures. I don't always know for sure which number to call to solve a problem I might be having for a customer. So many different organizations joining into one big company sometimes creates headaches. Compensation structures have been written and rewritten over and over recently. This has also led to a sense of uncertainty within the organization since a few months from now the commission structure might be completely different.
