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      AT&T

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      AT&T reviews

      Long history, lots of changes - Network Operations Manager AT&T Employee Review

      4.0
      Oct 8, 2014
      Network operations manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strength of the company is from the old Southwestern Bell roots, not from the legacy AT&T company, which was bought by SBC in 2005. SBC took the AT&T name, but the management team was from SBC. Lots of opportunities for development if you are in the right city. Innovative company which has survived throughout the turbulence of the telecom industry. Very talented people working on new technology. Good (but not great) pay and benefits.

      Cons

      If you are not mobile, you won't advance, regardless of how good your skills are. Many of the people who came over when SBC bought AT&T still have the legacy AT&T mindset of "budget cutting is the only way to be profitable." Assignments in the older (wireline) side of the business are dead end jobs, but getting out of those jobs into other assignments is tough. Outside technical and customer-facing jobs are high pressure, poorly paid, and typically dead-end.

      Explore other reviews about AT&T

      5.0
      May 3, 2026
      Tdp data analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      - salary - excellent early career program

      Cons

      - 5 days a week in person

      5.0
      Sep 23, 2014
      Retail sales consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

      Cons

      The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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      AT&T Response
      11y
      We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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