5.0
Dec 10, 2014
Anonymous employee
Current employee, more than 1 year
Recommend
CEO approval
Business Outlook
Pros
Very cutting edge corporation with a renewed focus on customer satisfaction. I was a former disgruntled customer who found that the changes and new direction are beyond refreshing.
Cons
A great deal of people taking surveys are unaware of the impact of a "middle score" on an individual. While they believe it will change the big corporation to their advantage, all it really does is hurt the last person who actually helped them.