Once a technical leader, now anti-innovation and anti-consumer - Principal Member of Technical Staff AT&T Employee Review

1.0
Feb 27, 2015
Recommend
CEO approval
Business Outlook

Pros

The company pays reasonably well if you enjoy fighting corporate political battles. If you get in the right group, you can also remain hidden and work on your own projects without much interference.

Cons

I worked at Bell Labs for half a decade, what once was one of the innovation centers in the US. No more. The current leadership of AT&T (which is really SBC) gives lip service to innovation while laying off the scientists literally responsible for the Internet today. I did not witness anyone working on interesting software projects or research problems at AT&T today. You will only be happy if you enjoy helping accountants perform more cost cutting and legal saber rattling. This assessment may seem hyperbolic, and there are corners of the company that are still fighting to do good work, but I speak from experience. I've witnessed senior scientists humiliated, the careers of young software engineers and researchers wasted on trivial work, and front line customer servive reps told to screw customers to save money. The culture of the company is in decline and the best people --- some of whom gave their entire careers for the old AT&T --- have already left with great sadness.

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5.0
Mar 26, 2026
Anonymous employee
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CEO approval
Business Outlook

Pros

Good benefits - 401k, discounts, facilities

Cons

Return to office, out of touch leadership

5.0
Sep 23, 2014
Recommend
CEO approval
Business Outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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