The incentives just aren't there - Manager AT&T Employee Review

2.0
Feb 3, 2011
Recommend
CEO approval
Business Outlook

Pros

When you remove all of the hype, the products and services really are among the best in the industry. This is forward-thinking company, and the job is never monotonous or stale. The training is solid, progressive and on-going. They give you the opportunity to achieve your goals.

Cons

If you do achieve your goals, they keep raising the quotas without adjusting the payout, so even if you generate significant year-over-year growth, your income level will remain flat. The incentive to keep over-producing is simply to keep your job, not to recieve a financial benefit. This has resulted in some very questionalbe sales tacticts. This is perpetuated by the fact that the pay is among the lowest of its competitors. The hours are terrible, and they do not foster a work-life balance. The expectation is that you put work needs ahead of family needs, and you are met with suspicion and consequences for taking time. Promotions are rare, are very politcal and are not necessarily merit-based.

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Pros

Company vehicle, flexibility, leads provided

Cons

Work life balance was disproportionate to salary

5.0
Sep 23, 2014
Recommend
CEO approval
Business Outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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