Pros
New CEO is sincere in desire to ensure that customer and employee satisfaction are of critical importance within the organization. Recent restructure of leadership within operations is allowing for better focus on 'the right things' and company is beginning to figure out how to 'settle in' to explosive growth. Lots of opportunity to have an impact if you are solution oriented (more than just a complainer). People are smart and really great to work with every day. Most employees seem to truly want to help make the organization stronger. Operations management is working to find ways to continue to improve the work environment. Good to see these changes are more than just lip service and are coming to fruition.
Cons
Lots of change, which is really hard for some people. The organization is working to go through some changes in culture under the new CEO (previous CEO was ONLY interested in sales - not the people) and, while I think the operations leadership understands and supports the new thought process, I'm not sure other leaders (who aren't customer-facing) are as clear on the new direction.