Loss of knowledge and experience - Helpdesk Manager Access Employee Review

3.0
Oct 1, 2020
Recommend
CEO approval
Business Outlook

Pros

above average benefits, remote work.

Cons

deceptive upper management, acquires companies and doesn't intend on keeping any staff outside of operations even though they tell all new employees that they are now part of the Access family. Not transparent in decisions.

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Access Response
5y
Thank you for taking the time to provide your review on Glassdoor; we appreciate you taking the time to do so. We are pleased that you were happy with our strong benefits and flexible remote work options. Please understand that it is with every intention that we transition all necessary employees from acquired companies to Access so that we can maintain the client experience that had been enjoyed previously and build upon it. We thank you for your hard work and dedication and wish you much luck and success with your next opportunity.

Explore other reviews about Access

5.0
Nov 21, 2025
Recommend
CEO approval
Business Outlook

Pros

Trusted by coworkers to get teamwork done. No micromanaging, Pays is appropriate.

Cons

None I can think of.

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Access Response
2mo
Thank you for sharing your experience with Access. We’re glad to hear that you feel trusted, supported, and empowered through teamwork, and that our approach to autonomy and fair compensation has been positive for you. We appreciate your continued contributions and are grateful to have you as part of our team.
1.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Teammates work together and most management at VP level and below care for their teams.

Cons

Lack of communication and accountability at executive leadership level, benefits are expensive, doesn't promote from within, do not pay commissions on time and sometimes not at all. OTE is unachievable

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