Worst employment of my life - Customer Service Representative Access Employee Review

1.0
Nov 18, 2020
Recommend
CEO approval
Business Outlook

Pros

Working from home, i suppose?

Cons

Management is hypothetical and full of double standards. Two employees with the same skill set will have different KPI targets based on how much management loves you. Their training system makes you feel like you don't matter to them whatsoever: the training material is given here and there, when they have some time to give you. They give you warnings when you get sick. You don't feel like you're part of a team with them: you feel like youre....well you don't even know how to feel because you never know what's to be expected of you!! Management is horrible. Let's not go there. Human Resources rats you to them whenever they have an opportunity to.

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Access Response
5y
Thank you for your feedback; we appreciate you taking the time to review Access on Glassdoor. We're very sorry to hear that you had these particular experiences. In the future, we would encourage you to speak directly with your manager and your HR Representative so we can help you work through your concerns and find solutions in a timely manner. Thanks again for your input.

Explore other reviews about Access

5.0
Nov 21, 2025
Recommend
CEO approval
Business Outlook

Pros

Trusted by coworkers to get teamwork done. No micromanaging, Pays is appropriate.

Cons

None I can think of.

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Access Response
2mo
Thank you for sharing your experience with Access. We’re glad to hear that you feel trusted, supported, and empowered through teamwork, and that our approach to autonomy and fair compensation has been positive for you. We appreciate your continued contributions and are grateful to have you as part of our team.
1.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Teammates work together and most management at VP level and below care for their teams.

Cons

Lack of communication and accountability at executive leadership level, benefits are expensive, doesn't promote from within, do not pay commissions on time and sometimes not at all. OTE is unachievable

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