access atlanta is unethical - Anonymous Access Employee Review

Thank you for taking the time to provide this review. We use this tool to identify areas where Access can improve as well as reinforce the positive things we are currently doing, so every review is helpful. I am glad you find your co-workers to be genuine and is a highlight of your job. We genuinely value our team members and understand that we are only as good as the people who represent us. I can guarantee that we are listening and we are making improvements to make sure every team member feels valued and respected. Last year as part of ongoing improvement we conducted focus groups/manager interviews all over the US and Latin America and released an internal survey to help us identify areas of opportunity for improvement. We talked to nearly 400 team members face to face and received 1,061 survey responses, which is about a 70% response rate. We invested in these opportunities to hear directly from our team members to understand what improvements are needed most – and changes are underway. To date, we have identified needs and have invested nearly $4M over the last year to improve medical benefits and 401k matching (just to name a couple). I am disappointed to hear your feedback on the caterer. We had an opportunity to keep business in the Access family by supporting a team member's family business, which I would absolutely prefer to do whenever possible. The fact that the quality of the product was poor is, however, unacceptable and clearly identifies a way to improve. Due to this review, this situation has been identified and has been reviewed with local Atlanta management. You expressed a concern over misuse of company funds in Atlanta. We audit the finances annually, so I am confident there isn't an issue with misappropriation of funds (which is a very serious criminal allegation that I would ask you report directly to me anytime and all the time), but as with all allegations we will look into it to verify there isn't a genuine issue. Finally, you indicated that there are many other concerns you have. As you note in your review, you have heard me say that all team members are appreciated and it is my expectation that all leaders respect and appreciate their teams, plain and simple. So, to the extent you do have more to say, please feel free to reach out to me so we can understand all the issues and put the right solutions in place. In the meantime, we will keep working to improve. Your feedback allows us to identify areas of concern and how we can be a better company internally and externally. Thank you for all you do at Access, Rob