Customer WHAT? Who needs customer service? - Customer Service Activant Solutions (California) Employee Review

This was truly the best job I ever had, the management was excellent and I wish I still worked there. I started there in 2006 and quickly became their top telemarketer. But went through a separation and an addiction problem and deserted the position. I have been clean over 8 yrs now and would love another opportunity to contribute to their growth with my marketing and sales skills.

There were none. From the moment I became an employee there was support at every level from training to management. I truly have nothing bad to say.

My division has a very loyal employee group from the sole proprietorship days that work very well together despite the lacking talents of the "new" corporate executive management team. We pride ourselves on maintaining the highest customer satisafaction producing an extremely loyal customer base ready and willing to provide prospect referrals. Even with the uncertainity of the next management move which most certainly includes additional RIF potential we still continuing to drive performance both in technology and support arenas.

Executive management has been unable to produce a focused, market-driven business plan based on the independent division strengths and weaknesses. Given the contraction of the current wholesale industry segment the ability of a company to work with their client base is imperative. This fact seems to be lost on those responsible for making or breaking this company. Seemingly arbitrary hirings increasing the executive salary load while reducing the "working" population with little regard as to the full impact these lost employees might actually have on the efficiency and effectiveness of the entire workgroup has made it difficult to remain.