Leadership team needs serious management training or replacement. - Anonymous employee Actsoft Employee Review

2.0
May 20, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great pay, Awesome CEO, Cool VP of Customer Experience department

Cons

Management needs to stop taking things personal. Holding grudges is unprofessional. Hone in your emotional intelligence skills. Understanding different employees can be a challenge.  A great leader posses a clear vision, is courageous, has integrity, honesty, humility and clear focus. ... Great leaders help people reach their goals, are not afraid to hire people that might be better than them and take pride in the accomplishments of those they help along the way. Listening is also a huge issue because certain managers like to talk over you. Learn the 3 to 4 second rule then speak. It will make it uncomfortable because you're not being acknowledge and employees will lock up unable to communicate with their superiors if they continue to treat them like robots. The CEO really needs to revamp the management team because they are put in positions that they cannot control. You're not allowed to express your opinions because they will take it the wrong way when it's not directed towards them. They lack the ability to cross train others and rely on one person. Employees have expressed that they want to turn it up a notch and be apart of a growing experience.

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Actsoft Response
7y
Thank you for your review. We encourage you to take advantage of the weekly survey that the CEO sends out. We also encourage you to speak with HR regarding your concerns. We want to make sure our people are being taken care of and any issues get resolved as soon as possible.

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