- Salary (the pay is not commensurate with what is expected)
- Training is inconsistent with what really takes place on the floor
- Mandatory scheduled overtime (they choose it for you)
- They would cancel breaks when calls were high (even if people had been working 6+ hours without a break).
- Serious lack of communication
- Inconsistent policies and procedures
Supervisors are present to oversee the floor, guide/instruct phone agents in unfamiliar situations, etc. but a lot of the time they would tell you to do things you have already done, pawn off the calls to someone else or make you take the call even if the customer has already stated, requested or screamed for a supervisor.
