4.0
Feb 1, 2021
Former employee
Glasgow, Scotland
Recommend
CEO approval
Business Outlook
Pros
Relatively good salary for customer service role.
Cons
The job became extremely stressful during the pandemic. Due to reduced staff numbers, the customers were getting through to us after very long waiting times and this often lead to us handling multiple complaints and angry callers per day. The job itself is also quite repetitive.