Great experience and thankful for their efforts to help me find employment - Customer Service Representative Adecco Employee Review

4.0
Oct 8, 2022
Recommend
CEO approval
Business Outlook

Pros

They help people with crim records to find employment even though it's usually temporary due to main company may not hire permanently due to crim recorda

Cons

Worked for call center Radial on a temp basis for over 1 1/2 years and was not hired permanently due to Radial's background requirements. No ones fault but my own for crim history but felt devalued and expendable after displaying dependability and above average metrics consistently and then just let go despite being one of top agents on account.

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Adecco Response
3y
Thanks so much for the great review, we're glad we've provided you with great customer service and were able to help you with your job search. Don't forget to refer your friends and family to us! If you haven't already be sure and download our new associate mobile app to help you manage your assignment and payroll details.

Explore other reviews about Adecco

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy interview process, fair pay, good remote work

Cons

contract was short term, which was okay for me but might not be what everyone wants

1.0
Mar 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Onboarding for new hires was smooth

Cons

My experience with Adecco Staffing Agency reflects a significant disconnect between the expectations set during onboarding and the reality of assignment execution. There appears to be a consistent misalignment between candidate skill sets and the roles they are placed into, which not only undermines performance but also creates unnecessary inefficiencies for both the employee and the client organization. Assignments are often presented without full transparency regarding scope, schedule, or operational requirements, resulting in frequent adjustments that disrupt workflow continuity and personal planning. Additionally, there is a notable deficiency in accurate and timely reporting. Communication regarding assignment details, schedule changes, and performance expectations lacks consistency and clarity. This creates ambiguity in accountability and limits the employee’s ability to effectively manage deliverables. From a process standpoint, this reflects weak coordination and insufficient control mechanisms within their staffing and reporting systems. Most concerning is the apparent lack of advocacy for the employee. A staffing agency should function as an intermediary that ensures alignment between employer needs and employee capabilities while also safeguarding fair treatment and clear communication. In this case, there is a perception that employee concerns—particularly those related to schedule changes, workload expectations, and workplace conditions—are not adequately addressed or escalated. This ultimately results in a work environment that feels transactional rather than supportive, with limited consideration for employee well-being or long-term success.

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