Listen to your employees - Call Center Agent Advanced Call Center Technologies Employee Review

New employees are not properly trained and within 3 weeks they are already pushed out onto the production floor. More experienced employees are always looking for team leaders for help and to learn about things they should have learned in class. Very high turnover rate. Trainers seem to not care about effectively training their students before sending them to the phones. Lastly longer breaks are needed due to how stressful the environment is.