The turnover rate at ACT is astronomical, and for good reason. They sit you through six weeks of training, during which you spend the majority of the time playing highschool-level games like ‘hangman’, and watching slideshows on correct usage of the programs. After week 4, with no hands on experience, they throw you onto the call floor-first and foremost, the noise level of 140+ people simultaneously chatting is mindmelting. With no hands on experience, they expect you to multitask through 8-10 programs while on the phone with customers, who are always irate. Aside from lunch, you are alotted two 10 minute bathroom breaks per 9 hour shift-the bathrooms are always full, and you will be yelled at for getting out of your seat.
