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      Advanced Call Center Technologies

      Engaged Employer

      Advanced Call Center Technologies reviews

      Pay is a joke - Call Center Agent Advanced Call Center Technologies Employee Review

      3.0
      Oct 17, 2023
      Call center agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good environment, LGBTQIA+ friendly, ability to work from home.

      Cons

      This is a job that employees only people 18 years or older, yet they pay us like we are in high school. Granted ACT is a contracted third party for the clients they have, I just feel like the contracts they have with these companies should include a livable wage. $16 an hour is not a livable wage not even a little. Also being put into a drawing for a $50 prize is not a bonus, that’s just a slightly upgraded version of a pizza party but honestly still worse somehow.

      avatar
      Advanced Call Center Technologies Response
      2y
      Hello, we appreciate your feedback. Although we are a bit disappointed to hear about your experience, we understand that there is always room for improvement. Thank you for your honest feedback and we’ll use this in our efforts to constantly improve our processes.

      Explore other reviews about Advanced Call Center Technologies

      5.0
      Feb 9, 2026
      It helpdesk technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Best place to work with the I.T Helpdesk Team.

      Cons

      Teamwork played a big role in the I.T Dept.

      1.0
      Jul 12, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay. Decent benefits. Good PTO policy. Employee-owned company.

      Cons

      Training is woefully inadequate. Advancement is inconsistent, and it is extremely common for high-performing employees to be promoted and then subsequently demoted through no fault of their own, due to internal restructuring (loss of a contract, offshoring, outsourcing, ETC). This has a devastating impact on morale, and management does not seem to care.

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