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      Advanced Call Center Technologies

      Engaged Employer

      Advanced Call Center Technologies reviews

      Okay starting job - Customer Service Representative Advanced Call Center Technologies Employee Review

      3.0
      Aug 28, 2024
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home, gain good experience speaking to many different people around the world.

      Cons

      Promised advancement but it is rare and work is just repetitive. Metrics are a joke as they don't take into account system issues that arise even if you report to supervisor. Not all supervisors are the same, some definitely more qualified than others. You can have the best "sales rate" and you get to enter a contest and see if you're lucky enough to win extra money. Performance is not rewarded based on doing the best, its your luck.

      Explore other reviews about Advanced Call Center Technologies

      5.0
      Feb 9, 2026
      It helpdesk technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Best place to work with the I.T Helpdesk Team.

      Cons

      Teamwork played a big role in the I.T Dept.

      1.0
      Jul 12, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay. Decent benefits. Good PTO policy. Employee-owned company.

      Cons

      Training is woefully inadequate. Advancement is inconsistent, and it is extremely common for high-performing employees to be promoted and then subsequently demoted through no fault of their own, due to internal restructuring (loss of a contract, offshoring, outsourcing, ETC). This has a devastating impact on morale, and management does not seem to care.

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