This will never have enough space…
Full time is 36hrs. Pay is absolute minimum wage for the area, and even for the industry. They tell you there’s plenty of overtime available, but you still have to work over 4 hrs beyond your normal shift to even get overtime. There’s not plenty, this is a lie. When requesting more hours you receive a line about how they can’t afford it currently. Even to the point of asking employees to come in hours early, but not clock in until their shift. That’s straight illegal, and management disagreed.
Bonuses. “Bonuses” did occur. Largely these were drawings for gift cards and items like TV’s. While cool, this is clear exploitation of using tax shelters to not have to pay further taxes on bonuses and such. Purchasing things like gift cards and commodities allows a write off, rather than a tax. This is using your employees to get tax breaks. That’s warped. And the annual Christmas “bonus.” This is based on resident and family contributions to a “fund” that was then “divided among employees.” I worked here for three of these bonuses, and I’m not sure if upper level staff funneled these funds into their own pockets, residents didn’t donate, or this “fund” didn’t even exist. Multiple residents would talk about how management was trying to talk them into donating. And even more talked about how they did donate, and yet, after three Christmases not a single bonus was seen.
They say there’s plenty of room for advancement and raises. In two and a half years, one raise was assessed, and this was after min wage for the area went up. The raise was to meet new min wage standards. Another lie.
They say there’s room for advancement. Another lie. Dwayne would rather employ businessmen (men being the operative term. Sure you have plenty of women on staff, but management is largely men and women who cater to their every whim) who have no understanding of healthcare and only know how to get more money by deceiving employees and resident families. Another lie. It’s impossible to move around outside of your job.
Let’s talk about that previous lie a little more. Management and resident sales would routinely lie to prospective residents about services offered on site. At this site there were many rooms which were advertised (yoga rooms, salons, sports dens, pools, etc) that never even got the lights turned on. Maintenance staff was sent to dust it on occasion and tidy it up so they looked used and presentable. Staff lied about the activities taking place. Staff lied about what residents would have access to.
Employee meals: when I got hired and was told the meals were free. Though a negligible cost ($1 at the time), this was still something that was lied about.
Employee concerns and issues: leaving reviews is the only way to get Dwayne, or anybody’s attention. HR repeatedly lied about “handling” issues when it would literally disappear after the phone was hung up. When approaching management about concerns things like “if you don’t like working here, you can go work at ______ (the local burger chain in Seattle), remember we’re a family, and you’re going to be abandoning us though”
Resident neglect: during my time there multiple floods took place. One occurred in memory care with a ceiling leak where a resident was left in a flooding room for over six hours because nobody was doing the required checks. And it’s memory care, residents can’t be expected to understand the reality water is flooding from the ceiling. As well, one resident was in the process of dying, and was supposed to be receiving half hour checks. Their apartment was flooding the entire time too. It was only after an employee filed a complaint with the state that anyone took any sort of notice, and then it was a frantic rush to cover things up. Employee meetings occurred to attempt to find the reporter, and also cover things up when the state inspector came. Often resident families were lied to about issues that had arisen just to placate them.
The family focus. Supposedly the company is one big family. At least that’s the promoted mentality. Thing is, this gets used to keep you working in unfavorable conditions with little pay and horrible treatment by management.
There’s so much more but I assume this review will get deleted too by the higher ups so I’m not going to waste my time… especially since I know I’ll get a scripted response from someone on the matter (would help if you didn’t use the same responses to every negative review)
