Q: What are the top reviewed jobs at Aetna?

Customer Service Representative (207) , RN Case Manager (88) , Project Manager (54) , Health Concierge (52) , Manager (50) , Director (46) , Case Manager (42) , Care Management Associate (39) , Account Manager (38) , Customer Service Representative (CSR) (34) , Pharmacy Technician (32) , Analyst (29) , Underwriter (29) , Data Scientist (28) , Claim Benefit Specialist (25)

Question 1

Is Aetna a good company to work for?

Accepted Answer

Aetna has an overall rating of 3.4 out of 5, based on over 4,443 reviews left anonymously by employees. This rating has been stable over the past 12 months. 60% of employees would recommend working at Aetna to a friend and 56% have a positive outlook for the business. The best reviews about Aetna have been left by employees working as Intern, Summer Associate and Business Project Program Manager.

Question 2

Does Aetna pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, Aetna employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Aetna. This rating has been stable over the past 12 months.

Question 3

How satisfied are employees working at Aetna?

Accepted Answer

60% of Aetna employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Aetna 3.4 out of 5 for work life balance, 3.3 for culture and values and 3.3 for career opportunities.

Question 4

What are the top reviewed jobs at Aetna?

Accepted Answer

Customer Service Representative (207), RN Case Manager (88), Project Manager (54), Health Concierge (52), Manager (50), Director (46), Case Manager (42), Care Management Associate (39), Account Manager (38), Customer Service Representative (CSR) (34), Pharmacy Technician (32), Analyst (29), Underwriter (29), Data Scientist (28), Claim Benefit Specialist (25)

Question 5

What are the pros of working at Aetna according to real employee reviews?

Accepted Answer

"Benefits where great and affordable" ((in 375 reviews)); "Good work from home program." ((in 330 reviews)); "The pay is good and for the most part you can catch on quickly and do ok." ((in 213 reviews)); "Good work life balance and flexible" ((in 192 reviews)); "The people I worked with were great and I still have relationships with many of them" ((in 183 reviews))

Question 6

What are the cons of working at Aetna according to real employee reviews?

Accepted Answer

"Poor management with high turnover rates" ((in 205 reviews)); "Lack and poor training." ((in 91 reviews)); "Almost zero feedback and support when Case Managers have legitimate and timely questions; we're left to fend for ourselves" ((in 74 reviews)); "Lack of career advancement, frequent layoffs" ((in 70 reviews)); "Upper management is poor." ((in 54 reviews))

Question 7

What are employees saying about Aetna layoffs in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Aetna layoffs and their outlook for job security at Aetna in 2026.

Question 8

What are the top reviewed Aetna locations?

Accepted Answer

Hartford, Phoenix, Blue Bell, Chicago, New York, Houston, Atlanta, Fresno, Arlington, Jacksonville, New Albany, San Antonio, Tampa, High Point, Pittsburgh, Dallas, Philadelphia, Franklin, Orlando, Plantation, Saint Louis, Columbus, Harrisburg, Allentown, Denver, Los Angeles, Scottsdale, Austin, San Diego, Middletown

Aetna

Improper Training, Incompetent Management - Customer Service Representative (CSR) Aetna Employee Review

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