Frustration Followed by Futility - Customer Service Agent Agero Employee Review

1.0
Mar 10, 2017
Recommend
CEO approval
Business Outlook

Pros

will hire anyone, decent pay for call center, ok if you are desperate while searching for another job

Cons

many...poor sup training so they will throw reps under bus in an instant, turn over so high now most reps poorly trained, poor support for reps, high stress, Tucson site on last legs

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5.0
Jun 18, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

WFH and great culture at Agero

Cons

None that I can think of

3.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Offers Work from home, most everyone is willing to help when you have a question.

Cons

Some mangers need to really reflect. You can tell they are just in the spot because it needed to be filled. If you are not careful and really monitor what you are getting marked off by from QA that can hinder you. You MUST review what you have been marked off on. HIGHLY recommend you do this. The shifts change every 6 months so if you want/need a second job throw that idea out of the window. And unless you are the “top dog” you will have options for to pick from however you may not get your main pick so keep that in mind. Low pay, if you are a single person trying to manage a house hold I don’t recommend but it can be done. More so if you have children and no other form of income.

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Agero Response
1mo
Thank you for your feedback. We will share with our leadership team.
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