It is a love and hate relationship - Customer Service Representative Agero Employee Review

3.0
Sep 9, 2014
Recommend
CEO approval
Business Outlook

Pros

Hours are guaranteed. Great benefits: potlucks, paid holidays, time off, insurance, 401k etc. Most of the employees are fun to work with, can be like a 2nd family depending who's team your on. Raises available according to the quality of your performances.There are time periods during the year where overtime is available all the time. The company is growing, good job security if you can handle it.

Cons

Consistent high call volume, slow days are rare. Customers can get pretty nasty sometimes and so can the tow providers. A few supervisors can be really lazy and others over the top. Hourly rate should be a little higher, but its getting better.

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5.0
Jun 18, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

WFH and great culture at Agero

Cons

None that I can think of

3.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Offers Work from home, most everyone is willing to help when you have a question.

Cons

Some mangers need to really reflect. You can tell they are just in the spot because it needed to be filled. If you are not careful and really monitor what you are getting marked off by from QA that can hinder you. You MUST review what you have been marked off on. HIGHLY recommend you do this. The shifts change every 6 months so if you want/need a second job throw that idea out of the window. And unless you are the “top dog” you will have options for to pick from however you may not get your main pick so keep that in mind. Low pay, if you are a single person trying to manage a house hold I don’t recommend but it can be done. More so if you have children and no other form of income.

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Agero Response
1mo
Thank you for your feedback. We will share with our leadership team.
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