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      Agero

      Engaged Employer

      Agero reviews

      Sounded promising during training but... - Customer Service Agero Employee Review

      1.0
      Aug 10, 2021
      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote option Benefits for full and part time. Paid training You are given a head set

      Cons

      Always working OT even on days off. (resulted in working back to back with no days off) promised flexible schedule and did not deliver Forces employees into stressful situations Constantly pushing employees to learn more clients ( had to remember 50+ clients before i was let go) Will fire you for things out of your control

      avatar
      Agero Response
      4y
      Our Customer Service agents support customers during their time of need which can sometimes require the need for our associates to take on additional shifts. We recognize this can be challenging for some associates so we often provide a variety of incentives to show both our appreciation as well as support during these extraordinarily busy times.

      Explore other reviews about Agero

      5.0
      Jun 18, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      WFH and great culture at Agero

      Cons

      None that I can think of

      3.0
      May 14, 2026
      Roadside assistance
      Recommend
      CEO approval
      Business Outlook

      Pros

      Offers Work from home, most everyone is willing to help when you have a question.

      Cons

      Some mangers need to really reflect. You can tell they are just in the spot because it needed to be filled. If you are not careful and really monitor what you are getting marked off by from QA that can hinder you. You MUST review what you have been marked off on. HIGHLY recommend you do this. The shifts change every 6 months so if you want/need a second job throw that idea out of the window. And unless you are the “top dog” you will have options for to pick from however you may not get your main pick so keep that in mind. Low pay, if you are a single person trying to manage a house hold I don’t recommend but it can be done. More so if you have children and no other form of income.

      avatar
      Agero Response
      1mo
      Thank you for your feedback. We will share with our leadership team.
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