Terrible place do not waist your time - Customer Service Representative Agero Employee Review

1.0
Sep 1, 2021
Recommend
CEO approval
Business Outlook

Pros

No good reason to work at Agero they do not care at all about their employees

Cons

They will lock you out of your system with no warning. Make you work over time without warning demand you add it to schedule or they add for you. Supervisors and leadership only care about the numbers only not employees. They are not there to answer questions and often leave you to figure it out on your own then complain when calls take to long. WORST PLACE TO WORK

avatar
Agero Response
4y
There are numerous channels available for all associates to share feedback and concerns relative to their day to day - whether it be schedules, equipment and tech or general coaching. It sounds like the Agero agent role just wasn't the right fit for you.

Explore other reviews about Agero

5.0
Jun 18, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

WFH and great culture at Agero

Cons

None that I can think of

3.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Offers Work from home, most everyone is willing to help when you have a question.

Cons

Some mangers need to really reflect. You can tell they are just in the spot because it needed to be filled. If you are not careful and really monitor what you are getting marked off by from QA that can hinder you. You MUST review what you have been marked off on. HIGHLY recommend you do this. The shifts change every 6 months so if you want/need a second job throw that idea out of the window. And unless you are the “top dog” you will have options for to pick from however you may not get your main pick so keep that in mind. Low pay, if you are a single person trying to manage a house hold I don’t recommend but it can be done. More so if you have children and no other form of income.

avatar
Agero Response
1mo
Thank you for your feedback. We will share with our leadership team.
See reviews by: Helpful|Rating|Date|All