Pros
Being able to work from home They raised the pay to $15 last year
Cons
4-8 hours of mandatory overtime just about every single week throughout the entire year of 2021. Minus a couple weeks here and there when they email us that it's gone, only to bring it right back the following week. They gave the same raise to everyone, so people who have been there 3 years make the same as people just starting. They also have not given annual raises and told us "now that we are paying you $15 an hour, we expect you to do $15 an hour worth of work" although they were actually paying us a fair wage finally. The management has ran the place into the ground over the past year. I loved working at Agero up until around October of 2020. Instead of fixing the things that are wrong with the place, they just keep creating new departments with new problems and that means that more people are handling the cases and no one is happy. The employees are not happy, the customers are not happy, the clients (insurance companies) are not happy, and the service providers are pulling out left and right cause they are being paid peanuts. They do not value their employees the way they used to. Agents are being taken advantage of and they are outsourcing more jobs overseas to people who can barely speak English, which means customers who are in very tense situations and scared while stranded on the side of the road, are calling into their Roadside Assistance and then not being able to hear or understand the person on the other end of the phone. I have given this company my all for the past 3 years and I used to be excited to grow with this company but I am now leaving and it makes me sad. Once these people become supervisors, then ops managers, then keep moving up from there, the higher they get, the less they care about us or the customers.
