Pros
I like the people I work with. I enjoy the fact that we help people in difficult situations and they appreciate it. We don't sell or upsell things, we don't have billing issues and we don't get yelled at on every call like some other call centers in Tucson. Agero's culture is like no other I have ever been a part of. If you do your job and don't have attendance issues, they will support you and help you be successful. If you need anything else, you just have to ask and they will work with you.
Cons
This one is hard... nothing really... During the winter it is really busy with back to back calls. They try to staff more people during that time to make it better and they have raffles and give away prizes to help make it worth your while. I mean they do surveys every month. If there is something agents don't like they fix it!!
