Pros
I loved the opportunity to move up and pay. They offered a lot of incentive and progression with your role and there are a lot of great mentors there to help if job demand permits more downtime on the phones. Which is rare
Cons
there is a reason there is a high turnover rate there. I started with twenty some people in my training class, finished with 7. I was one of the last two from my class when I left after only 5 mos. Because of the mental strain the job held. They need to figure out a better communication system within roadside asst with providers and customers. The communication is not transparent enough for people the receive good assistance. I had so many people constantly calling who had been waiting even weeks on a tow. We had multiple shift bids promised that were never carried out and then were cut from our yearly raises right before I left (due to covid so pretty understandable I guess but sucks for employees). The call volume was always so out the roof and consistent. I had never had such a back to back nonstop pace- like repeatedly getting cursed out for someone being stranded now for 12 hours still- and was not worth it to me
