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      Agero

      Engaged Employer

      Agero reviews

      Misleading Job Description - Customer Service Agent Agero Employee Review

      1.0
      Jun 16, 2022
      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay is decent I suppose.

      Cons

      The training is all over the place, didn't learn much since we had a poor teacher. The training was very confusing and what is gone over during training isn't mentioned at all in the job description. They want you to do 1000 things and figure it all out by yourself with little to no direction.

      avatar
      Agero Response
      4y
      I do agree - job descriptions are an important part of the expectation setting process for new applicants - however they arent the only part. Between multiple rounds of interviews, materials forwarded to candidates pre and post interview and a multitude of other resources pushed to candidates to ensure the role and the commitment required are clear. Based on your review, it sounds like a role in a contact center just wasnt the right fit for you so we wish you nothing but the best in your future endeavors.

      Explore other reviews about Agero

      5.0
      Jun 18, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      WFH and great culture at Agero

      Cons

      None that I can think of

      3.0
      May 14, 2026
      Roadside assistance
      Recommend
      CEO approval
      Business Outlook

      Pros

      Offers Work from home, most everyone is willing to help when you have a question.

      Cons

      Some mangers need to really reflect. You can tell they are just in the spot because it needed to be filled. If you are not careful and really monitor what you are getting marked off by from QA that can hinder you. You MUST review what you have been marked off on. HIGHLY recommend you do this. The shifts change every 6 months so if you want/need a second job throw that idea out of the window. And unless you are the “top dog” you will have options for to pick from however you may not get your main pick so keep that in mind. Low pay, if you are a single person trying to manage a house hold I don’t recommend but it can be done. More so if you have children and no other form of income.

      avatar
      Agero Response
      1mo
      Thank you for your feedback. We will share with our leadership team.
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