Kicking myself for making the move - Anonymous employee Airwallex Employee Review

1.0
Jun 23, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Late start, open pantry, Friday alcohol, casual attire, some great people, awesome engineering team.

Cons

Required to use your own mobile for work calls. Expected to work long hours for much lower than industry standard wage. Expected to take calls/respond to Slack message during meetings, after hours, on weekends and when on PTO/sick leave sub 1 minute. Constant change in business direction. Lack of autonomy - micro management is stifling and having a negative impact on morale. Hire experienced staff but don't take on-board their advice. Might as well hire juniors.

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Airwallex Response
6y
Thank you for your feedback. We are sorry to hear that you are not having a great experience at Airwallex and look forward to working with you and others to make positive changes to the office. As you are a current employee, we would also appreciate it if you would raise these concerns with a member of the leadership team, or HR, so we can address them effectively realtime. I did want to comment on a few of the items you highlighted. We do not provide phones to employees as the majority of our communications take place across modern communication channels including Slack, WeChat, email, etc. If you are required to make external calls as part of your role, a VOIP phone can be installed at your desk. You are correct in stating that there is some requirement to work above and beyond “typical” working hours and that there are sometimes changes in business direction. As a fast-growing business, we have to adapt often and are pushing rapidly to launch new products and improve current products. Associated with these aspirations is the need to occasionally work additional hours. If you feel the number of hours you are working is excessive, we would again ask that you address this with your manager or member of the leadership team. A challenge for many in our “always on” world of tech is to set boundaries in relation to Slack and emails outside of hours, particularly when working in a global organisation operating across time zones. We would recommend you enlist the Do Not Disturb function when in meetings or at home trying to relax. If you still find you are being interrupted excessively during these times, let your manager or a member of the leadership team know so we can work on further solutions to address this.

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Pros

1. Amazing product with strong fit in a handful of verticals 2. Team is top notch, brightest minds in fintech 3. A ton of room to grow, both for individuals and the company on the whole

Cons

1. Leadership is scattered throughout the world and has different priorities 2. Stop chasing the new shiny object and stick with what works and what got us here

5.0
Apr 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Working at Airwallex has been an incredibly rewarding experience, especially as part of the sales team. The company is in a very strong growth phase, which makes it an exciting place to be. Over the past few years, Airwallex has scaled rapidly, processing hundreds of billions in payments annually. There are clear career progression opportunities if you perform. Leadership is supportive of internal mobility, and high performers are recognized and promoted. You’re surrounded by smart, driven colleagues who are collaborative and willing to help, which creates a motivating environment day to day.

Cons

Like most high-growth companies, things can move fast and change quickly, which may not suit everyone. There can be pressure to perform given the pace and ambition of the company.

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