Great product, bad culture - Operations Manager Airwallex Employee Review

2.0
Nov 12, 2023
Recommend
CEO approval
Business Outlook

Pros

- Product is amazing and I have full confidence that if they fix their culture / people issues this company will continue to grow. - Working with a lot of very smart people, they pay people well to get good talent through the door, but people often leave within their first 6-12 months.

Cons

I was warned about the negative culture before I joined, but when I asked about it in the interview they said it's only people who can't work in a high stress, constantly changing environments who doesn't like it. I previously worked at 2 of the biggest scaled up tech companies so knew that wouldn't be a problem for me. However I quickly found out the negative culture is way deeper than that (finger pointing, stepping on each other to get ahead, no care for people, lowest eNPS scores I have ever seen) - Hierarchical structure (the entire c-suite and director leadership team is based in China, not Australia) - CEO calls engineers and workers out in public slack channels when things go wrong (which it does often) - Some employees developed serious mental health issues from bullying and stress coming from management

Explore other reviews about Airwallex

5.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

1. Amazing product with strong fit in a handful of verticals 2. Team is top notch, brightest minds in fintech 3. A ton of room to grow, both for individuals and the company on the whole

Cons

1. Leadership is scattered throughout the world and has different priorities 2. Stop chasing the new shiny object and stick with what works and what got us here

5.0
Apr 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Working at Airwallex has been an incredibly rewarding experience, especially as part of the sales team. The company is in a very strong growth phase, which makes it an exciting place to be. Over the past few years, Airwallex has scaled rapidly, processing hundreds of billions in payments annually. There are clear career progression opportunities if you perform. Leadership is supportive of internal mobility, and high performers are recognized and promoted. You’re surrounded by smart, driven colleagues who are collaborative and willing to help, which creates a motivating environment day to day.

Cons

Like most high-growth companies, things can move fast and change quickly, which may not suit everyone. There can be pressure to perform given the pace and ambition of the company.

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