I thought it was going to a great change - Scheduling Coordinator Akron Children's Employee Review

2.0
Jan 18, 2022
Recommend
CEO approval
Business Outlook

Pros

Nice to work from home

Cons

I’m sad that the team is not appreciated by the hospital and departments that we take the calls for. The supervisors work harder than upper leaders like managers and it’s obvious that they are Stretched very thin. I have worked an environment were the supervisors worked hard and are too tired to attend to their team. Upper management is very lazy and never at work. I’m surprised that my supervisor is still with the company since there has been a lot of change. The seniors are rude and get smart with you, so you don’t want to ask questions. I’d rather just get an error than ask them for help, and the trainers do not know much about questions and their supervisor is always talking and acting inappropriate. I think the vaccine mandate should not have been for the call center since we work from home. This place has changed in the 8 months I have been here. Just working thru winter months then I’m out

Explore other reviews about Akron Children's

5.0
Apr 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great management, good pay, great coworkers

Cons

None that I can think of!

2.0
Feb 27, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Providers and clinical staff genuinely care for the children coming in and out of the hospital. My review has nothing to do with the actual patient care that is given here.

Cons

If you’re considering a job within ISD, save yourself the trouble and look elsewhere. This isn’t coming from a bitter ex-employee — I genuinely enjoyed much of my time here. This is a warning from someone who watched this department deteriorate over the last 5-6 years. Leadership is filled with yes men and women who have zero interest in protecting the people who actually do the work. Escalating an issue or concern amounts to nothing. Project timelines are set by people who have no idea what’s realistic, and the CIO is so far removed from day-to-day operations that expectations are incredibly high when there aren’t enough resources to get the job done. There is no career growth here — they won’t pay competitive salaries to attract qualified new talent, and they won’t promote the experienced people they already have. Internal hires are continuously blocked which makes it impossible for anyone to grow. Instead, they’ve resorted to outsourcing ISD positions because it’s cheaper than valuing their workforce. But don’t worry — there’s always a fresh email announcing another manager or director climbing the ladder. Senior leadership continues to take care of themselves just fine. The people on the ground? Not so much.

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