A fast moving company with steady growth and tons of perks. - Customer Support Hero Alchemer Employee Review

5.0
Mar 4, 2017
Recommend
CEO approval
Business Outlook

Pros

There are plenty of other SaaS companies out there willing to throw perks your way that may compare perk for perk but I have never worked for another organization with such a healthy culture. Even with the quick growth this last year SurveyGizmo still feels like family. There are no clicks departmental silos. This alone is a huge selling point to anyone looking for a healthy environment to grow their career. • Very generous insurance offerings/benefits • Fully stocked kitchen with some healthy options and request board. :) • Instant access to 401k, free accident insurance and $200 added to your FSA each yr. • Open office environment • Wholehearted CEO who cares about yet still stretches the teams. • Customer Support centric company model.

Cons

As a bootstrap company there is not a ton of VC money to throw around and thus the office is a bit on the plane side and we tend to be a bit slower to hire the help we really need. Wages have been traditionally a bit lower than what would be found in other SasS companies as well but that was covered by the CEO in another review. (we get some nice benefits) Other areas that could use some adjustment: • Career Development (lacking time & funds set aside for courses, conferences, etc) • Health initiatives (candy is great but it would be good if we were encouraged to take care of ourselves) • Bonus structure. (bonuses used to be once a quarter, now they are annual and tied to goals that one cannot directly affect such as profit margins)

Explore other reviews about Alchemer

5.0
May 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great opportunities to grow your career in a fast paced, exciting industry.

Cons

No cons at this point.

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Alchemer Response
1mo
Thank you for taking the time to share your experience. We’re thrilled to hear that you’ve found strong career growth opportunities at Alchemer and are enjoying the fast-paced, exciting nature of the industry. Supporting our employees’ professional development and creating an environment where people can grow is incredibly important to us. We appreciate your feedback and are glad to have you as part of the team.
3.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people in the sales organization.

Cons

The product team and some in leadership are disconnected from the market. Probably aren't the right people to grow Alchemer, especially in the AI age. New products don't work and are delivered a year behind schedule. Tough to hit the target when you have nothing to sell.

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Alchemer Response
1w
Thank you for sharing your experience and for your continued dedication to the sales team. We hear your concerns about product delivery timelines and alignment with market needs; these are challenges we take seriously and are actively working to improve.
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