Fake Reviews, Poor Management - Customer Service Alchemer Employee Review

1.0
Jan 19, 2018
Recommend
CEO approval
Business Outlook

Pros

People are nice, and it was a good first job despite being very underpaid.

Cons

The current 3.9 star rating is highly biased by fake reviews. Go look at the flood of 5-star reviews around December 2016 . This is emblematic of the CEO's mindset, and his inability to accept others opinions as valid. The negative review paint a pretty consistent picture, and I would recommend taking them to heart. I would not recommend SurveyGizmo to anyone looking for a job.

Explore other reviews about Alchemer

5.0
May 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great opportunities to grow your career in a fast paced, exciting industry.

Cons

No cons at this point.

avatar
Alchemer Response
1mo
Thank you for taking the time to share your experience. We’re thrilled to hear that you’ve found strong career growth opportunities at Alchemer and are enjoying the fast-paced, exciting nature of the industry. Supporting our employees’ professional development and creating an environment where people can grow is incredibly important to us. We appreciate your feedback and are glad to have you as part of the team.
3.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people in the sales organization.

Cons

The product team and some in leadership are disconnected from the market. Probably aren't the right people to grow Alchemer, especially in the AI age. New products don't work and are delivered a year behind schedule. Tough to hit the target when you have nothing to sell.

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Alchemer Response
2w
Thank you for sharing your experience and for your continued dedication to the sales team. We hear your concerns about product delivery timelines and alignment with market needs; these are challenges we take seriously and are actively working to improve.
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